If you wish to purchase any product or redeem rewards from our promotion, you may be asked to supply details relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
All orders are processed within 3-5 business days. Delivery of an order may vary depending on the volume of order and the courier delivery time. Most of the time, orders process faster than that but we can’t guarantee a faster processing time.
Our Company hand-crafted all our products which may cause a few days to delay due to the high volume of orders. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We do everything we can to display as accurately as possible the colors and images of our products that appear at the store. But due to the nature of your product(s) being 100% handmade to order, the product(s) you receive might vary slightly from the product picture.
Keep all skincare and aromatherapy in a cool place without direct sunlight, the hot temperature may cause damage to your products. Store your bath soak and shower steamer in an air-tight container until you're ready to use them.
We deliver your order at the shipping address you provided us, ZenTyme Moments is not liable for any lost products due to incorrect and inaccurate details you gave us. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information that you provide to us. All the terms in delivery are governed by ZenTyme Moments Shipping Policy. To view our Shipping Policy.
If you have experienced an issue with your order, or any dissatisfaction, please contact our Customer Service team at email@example.com.
- We are unable to offer exchanges at this time.
- Cancellation requests are not guaranteed.
- We are not responsible for packages once they leave our warehouse.
For these reasons, we ask that you double-check your orders to confirm that they are correct. If you have any questions prior to ordering, please send us an email to firstname.lastname@example.org- we're happy to help!